Waterside Cottage Booking Conditions
In these Booking Conditions, 'we', 'us' , 'our' and ‘the Owner’ means Howard Property North East Limited, owner of Waterside Cottage. 'You' and 'your' mean the person making the booking (the “party leader”) and all members of the holiday rental party who have been accepted by the Owner (including anyone who is added or substituted at a later date.
In these Booking Conditions, unless the context otherwise requires, words in the singular shall include the plural and vice versa.
These Booking Conditions set out the basis of your contract with the Owner. Nothing in these Booking Conditions affects your normal statutory rights.
Before booking with us, please read these Booking Conditions carefully and all the other information relevant to your booking.
Your Booking
By making the booking, the party leader confirms that he/she and all other party members agree that the booking is subject to these Booking Conditions. The party leader is responsible for making all payments due to us. Your booking is made as a consumer and you agree that no liability can be accepted by the Owner for any expenses, costs, losses, claims or other sums of any description which relate to any business, howsoever suffered or incurred by you.
Prices, Payment and Deposit
When you book the property no contract exists until you have paid a 30% deposit and you have received booking confirmation. The contract is subject to these booking conditions.
Once you pay your deposit, you become liable for the balance of the rent and this must be paid 8 weeks before the start date of the holiday, but may be settled sooner if wished.
If the letting start date is within 2 calendar months of the date of the booking request, or there are other exceptional circumstances, the full amount is payable within 24 hours of the reservation being placed.
The balance of your total holiday cost must be received by the Owner no less than 2 calendar months before your arrival date at the property. If you book less than 2 calendar months before your arrival date, payment of your total holiday cost is due straight away.
The final balance is due strictly 8 weeks prior to the holiday start date. If the rent remains unpaid by the due date, we reserve the right to cancel the booking and make the dates available to be re-booked as per our standard Cancellation Policy. Email reminders will already have been sent by this stage, however We will endeavour to contact You by email, telephone or text one further time before cancelling the booking. We will use the contact details you provide at the time of booking. It is not the owners’ responsibility to ensure emails are received and read nor that telephone messages or texts are picked up by You. The outstanding balance is still legally obliged to be paid. No refund is possible unless the dates are re-booked, see full details of our Cancellation Policy below.
Payment is accepted by bank transfer (BACS) only.
To pay by bank transfer (BACS):
Sort code - 30-99-50
Account no - 52347560
Account name - Howard Property North East Limited
Please add your surname to the reference field so we can match the payment to your booking.
The owner may change the advertised prices of the property at any time without notice. The holiday cost will be confirmed at the time of booking acceptance and is fixed, and no reduction will be offered if the prices change after the booking has been accepted. No increase will be requested either, should the prices increase.
As the Government are reviewing the restrictions being placed on people and businesses on a daily basis, we reserve the right to alter our policies in line with the restrictions that affect our business.
Cancellation Policy
A booking may be cancelled by a Customer or in the case of non-payment by the due date, by the owner. If a booking is cancelled which has been confirmed, the Customer is contractually liable to pay the balance of the full holiday cost unless the dates are re-booked by another Customer. The owner will re-advertise the property by making the dates available again and may reduce the rate to encourage a booking, discounts may be offered which will reduce the rental rate. If the owner successfully re-lets the property, the owner will refund to the Customer an amount equal to the income received for the re-let period less £25 cancellation administration charge.
We strongly advise Customers to take out holiday insurance as they are liable for the whole holiday cost if the booking period cannot be re-let. The Owner does not expect to have to make any changes to your booking, but very occasionally double bookings occur and bookings have to be changed or cancelled by the owner. If this does happen, the Owner will contact the party leader as soon as is reasonably practical, and refund all sums of money paid by you, and we shall be under no further obligation or liability in this respect.
Should the government announce that England will be in lockdown during the period of your holiday, you will be able to defer you holiday to commence on any date up to 31st December 2022. If the dates chosen are in at a higher price, you will need to pay the difference. The length of your holiday needs to be the same or longer.
Changes of date or property booked
Once a booking has been accepted by the Owner the dates can only be changed by treating the original booking as a cancellation. The dates of the holiday may be changed providing the property is available for the new dates and the Owner agrees to the change. A handling charge of £25 will be payable for any changes to the original booking. The final decision will reside with the Owner of the property.
A request to change the booking to another property will constitute a cancellation of the booking and be subject to our Cancellation Policy (see above).
Your arrival at Waterside
You can arrive at Waterside any time after 4pm on the start date of your holiday rental and you must leave by 10am on your departure date. These times must be adhered to, to enable us to maintain our full service standards. Should you request an earlier arrival or a later departure, we will do our best to accommodate this, providing we don’t have ‘back to back’ bookings. Please contact us to discuss your individual requirements.
Provision of Keys
Keys must be collected and returned as per your arrival instructions.
Use of the property
The booking is for the purpose of those people whose names appear on the booking form and the maximum number of persons allowed at the property is 12 and MUST NOT be exceeded without our prior consent. If the maximum number of persons is exceeded without prior consent, we have the right to revoke the booking without issuing a refund and ask all persons to vacate the property immediately. We also have the right to retain part or all of any security deposit paid. Only the persons whose names are on the booking form are allowed to stay in the property.
No parties are to be held within the house or grounds without our permission.
Should you wish to have more than 2 day visitors to the property this must be agreed with us via email and their names provided. (This may seem harsh but we have had parties and conferences held in the property without our consent).
We do not normally accept bookings of young people or single sex parties of more than 4 without prior agreement and we reserve the right to refuse or revoke and bookings from parties which may in our opinion be unsuitable for the property. However should you have a specific requirement, please contact us to discuss and we may be able to accommodate you.
Care of the Property
You and all members of your party agree both to keep the property and all furnishings, fixtures, fittings and effects clean and tidy and to leave the property in a similar condition as you found it upon your arrival. You and all members of your party further agree not to use the property for any commercial purpose, including without limitation assigning or subletting it or otherwise allowing anyone to occupy it who has not previously been accepted by the Owner.
You are responsible to the Owner for the actual costs of any breakage or damage in or to the property - along with any additional costs that may result - which are caused by you and/or any members of your party, and the Owner can require payment from you to cover any such costs. Anything broken maybe be repaired or replaced with something of similar type and value to our satisfaction. If this is not possible, damage should be reported to us immediately and paid for before departure, otherwise you are liable for any costs incurred by us in remedying the problem. We reserve the right to invoice you for any damage or replacements and repairs caused during the stay and legal action will be taken in the event of non payment.
You must ensure that nothing happens which may be a nuisance or inconvenience to the occupiers of the neighbouring properties or adversely affect any insurance of the property.
We ask that you show consideration to the inhabitants of neighbouring properties and that you keep noise to a minimum, especially late at night or early in the morning.
Unfortunately, due to the open aspect of the rear garden and having sheep situated next door, no dogs are permitted to stay on the premises.
Cleaning/Damage deposit
A cleaning/damage deposit may be requested by us, in which case you agree to pay such a deposit. We shall be entitled to deduct from this, the cost of remedying any breach of the obligations covered in these booking conditions.
Children and Safety Advice
You must accept responsibility for the safety of any children in your party. Cots and high chairs and other baby equipment is available on request but you are advised to check it’s safety before use, and the safety of the environment in which it will be used. Wooden and tiled floors can be very slippery when wet and should be avoided by those with wet feet.
Right of Access
You must allow the Owner and any representative of the Owner (including workmen) access to the property at any reasonable time during your occupation of the property, however we will endeavour to carry out all repairs/maintenance outside of the letting period, and we will seek to minimise any disruption to you during your stay.
No Smoking Policy
Waterside is a non smoking environment and if you smoke outside please remove all butts.
Use of Complimentary Toiletries and cleaning materials
Whilst every effort has been made to ensure the above products are hypo-allergenic, use of these products is at your own risk and we cannot accept responsibility for any adverse reaction.
Website and Advertising Information
We try our best to ensure the accuracy, both written and verbal, of the property, the village and local amenity details. All information on the website, on third-party websites and provided in email or verbal communications is given in good faith and is believed to be correct at the time of writing or otherwise communicated. However we cannot be held responsible for changes beyond our control which may become known after writing and going to press. We cannot accept liability for happenings outside our reasonable control such as the breakdown of domestic appliances, wiring, heating, plumbing, interference from neighbouring buildings works, temporary invasion of pests ,damage resulting from exceptional weather conditions. Please be aware that although our property is advertised as having an enclosed garden, it is up to you to determine whether the fences and gates are high enough to keep your children inside.
Broadband Internet Access
Broadband internet access is offered on a complimentary basis and is not guaranteed to always be available or at the speed you may be used to. You are not permitted to download large files such as films or games and your use of the internet is conditional upon it being used for legal purposes only.
Complaints
Every effort has been made to ensure that you have an enjoyable and memorable stay. If, however, you have any cause for complaint the Owner is anxious that remedial action is taken as soon as possible. It is essential that you contact the Owner or his/her representative immediately if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless the Owner is promptly notified.
Complaints which are not reported immediately will not be entertained subsequently and certainly not after the end of the rental period. No correspondence will be entered into in respect of complaints made on departure or after the Client's return home.
Data Protection Act 1998 and Privacy Policy
For the purposes of the Data Protection Act 1998, the owner is the sole data controller of all personal data provided to the Owner by customers and prospective customers. In order to process your booking the Owner needs to collect certain personal details from you, for example names and addresses of party members, payment details, special requirements. The Owner also needs to process and store your personal details for their own administration, market analyses and operational reviews. The Owner would also like to store and use your personal details for future marketing purposes (for example, sending you emails or details of promotions and offers which the Owner feels may be of interest to you). All details you give to the Owner at any time will be kept, but only names, contact details and any booking preferences will be used for marketing purposes unless you are informed otherwise when you provide the information.
If you do not wish to receive any or all of the communications set out in this Section, then please let the Owner know as soon as possible by telephone, letter, e-mail or fax. The Owner is entitled to assume that you do not object to being communicated with unless you have indicated otherwise either at the time you gave your details to the Owner or subsequently.
Except where expressly permitted by the Data Protection Act 1998, the Owner will only deal with the personal details you give to it as set out above unless you agree otherwise.
Liability
The Owner shall have no liability for any death or personal injury unless, in the case of the Owner, it results from the Owner’s negligence or that of any employee of the Owner (providing they were at the time acting in the course of their employment). You must take all necessary steps to safeguard your personal property. No liability is accepted by the Owner in respect of damage to, or loss of, such personal property except, in the case of the Owner, where the damage or loss is caused by the negligence of the Owner or that of any employee of the Owner (providing they were at the time acting in the course of their employment).
